Why Was Onixx Technical Solutions Created? . . . .

“It was all a dream”…..My entire life I wanted to have the ability to better the lives and increase convenience for everyone around me. Having the curiosity and interest with how things worked, there is always a hobby and interest to fix something that is broken. Finding a way to recover from something which isn’t working correctly, and being able to think critically; gives the insight, motivation, and deeper patience to go further into IT. With that being said, providing a product or service that can be used every day with technology, is crucial to achieving the dream of making things better in our lives. In the back of my mind, I always knew information technology is what we all grow to rely on and help us be better versions of ourselves. The path of Information Technology is not one most people will pick for themselves, but the path of Information Technology will definitely choose those who are ready for it.

~CEO

 

Frequently Asked Questions:

  • What Is Information Technology (IT)? - Any usage of devices, infrastructures and/or actions to: Create, process, store, secure, and/or exchange any and all forms of electronic data.

  • What Is MSP? - An acronym for Managed Service Provider.

  • What Does An MSP Do In IT? - MSPs are third-party companies that locally and/or remotely manage and maintain a customer’s information technology infrastructure and end-user systems.

 

  • Why Do People Use MSP? - Most use MSP to save money and maximize resources by eliminating recruitment costs, and having readily available access to subject matter experts with IT support. Paying a monthly fee is more cost effective and budget-friendly than unforeseen issues with devices and systems.

  • Can I Throw Computers and Other Equipment In The Trash? - Failure to dispose of any electronic properly can be hazardous. Please see your local laws on recycling and proper disposal of any electronic device. Most devices have a hard drive inside of them, so you want to have the hard drive removed to protect your data. The device itself should be taken somewhere for recycling if possible, and the removed hard drive should be destroyed properly if not kept for additional use.

Pricing and Services Inlcuded (Service Level Agreements/SLA)

  • TIER ONE SLA (Basic Plan)

    - New Device/Network Installation fee

    - PC Silent Agent

    - Hourly Rates For Reactive Break/Fix (Total Hours Invoiced Monthly)

    - Essential Security Package (Antivirus, DNS Filtering)

    - 3 Hours Response Time From Initial Email or Phone Request

  • TIER TWO SLA (Advanced Plan)

    - New Network Installation fee

    - Monthly Device Fee instead of Hourly Fee

    - Proactive Break/Fix Tasks to Minimize Downtime

    - PC Silent Agent

    - Essential Security Package (Antivirus, DNS Filtering, PC Updates)

    - 2 Hours Emergency Response Time

    - Strategic Network Review & Planning Meeting

    - Network Remediation Tailored To Best Practices

    - Software Upgrades As Needed

  • TIER THREE SLA (PREMIUM PLAN)

    - No Installation Fees

    - Unlimited Installations

    - Rates based on number of devices instead of hourly

    - Proactive Technology Management

    - PC Silent Agent

    - Unlimited Reactive Support

    - Advanced Security Support

    - 1 hour or less Response Time

    - Stretegic Network Review & Planning Meeting

    - Network Remediation Tailored To Best - Practices

    - Software Upgrades As Needed

    - Unlimited Projects